Privacy Policy & Data Protection

1. Information We Collect

Under the New Zealand Privacy Act 2020, we only collect personal information that is necessary for estimating, installing, servicing, or auditing HVAC/R systems and commercial refrigeration plant. This information includes:

• • Full Name and Contact Details (Email Address, Mobile/Landline Phone Numbers)
• • Physical Service Address and Suburb Location details
• • Property Specifications (Floor layout, switchboard capacity, room volume m³)
• • Billing Details, Purchase Orders, and Progress Claim Records

2. How Personal Information Is Collected

Personal information is collected directly from you when you interact with our trade team through:

• Submitting online contact forms, equipment procurement quotes, or site inspection requests.
• Using our interactive Suburb Eligibility Checker or Kitchen Canopy Airflow Estimator.
• Phone calls, SMS messages, or emails sent to our dispatch operations desk.
• On-site engineering consultations and IQP Building Warrant of Fitness (BWoF) audits.

3. How Your Information Is Used

We use collected information strictly to fulfill legitimate trade engineering and statutory obligations, including:

4. Information Security & Disclosure

We take all reasonable technical and organizational precautions to protect your data against loss, unauthorized access, or misuse. All website transmissions are secured via SSL (TLS) encryption.

We never sell, rent, or trade your personal information to third parties. Disclosure only occurs to trusted sub-contractors or regulatory bodies (e.g., Auckland Council or WorkSafe NZ) where necessary to execute your installation or meet statutory requirements.

5. Cookies & Analytics

Our website uses standard HTTP cookies to enhance user experience, remember category filters, and analyze aggregate web traffic via Google Analytics. You may disable cookies in your web browser settings at any time without impacting basic website functionality.